Question 1

Is all SILQMÏST hair human hair?

Accepted Answer

Yes. We offer two tiers: Raw — our finest grade, single-donor and unprocessed — and Premium Virgin, never chemically processed with the cuticle intact.

Question 2

What's the difference between Raw and Premium Virgin?

Accepted Answer

Raw is unprocessed hair from a single donor, so every strand moves, softens and takes colour the same way — our finest grade. Premium Virgin has never been chemically processed and keeps its cuticle intact for a smooth, natural fall — a beautiful, easy place to start.

Question 3

Which textures do you carry?

Accepted Answer

Body Wave, Burmese Curly, Deep Wave, Loose Wave, Straight, Water Wave

Question 4

Can I colour or bleach the hair?

Accepted Answer

Yes. Both tiers are colour and bleach friendly. For the best result, we recommend a professional colourist.

Question 5

How long will my hair last?

Accepted Answer

With good care, 1–2+ years. Gentle washing, regular conditioning and silk or satin at night make the biggest difference — see our Hair Care guide.

Question 6

What wigs do you offer?

Accepted Answer

Wigs and BOB wigs in Raw and Premium Virgin, each available with an HD closure (2×6, 5×5 or 9×6) or an HD frontal (13×4 or 13×6). Lengths and options are shown on each product.

Question 7

What's the difference between a closure and a frontal?

Accepted Answer

A closure covers a smaller parting area at the crown; a frontal runs ear to ear across the front hairline for more styling freedom. All our lace is HD lace.

Question 8

How do bundles work?

Accepted Answer

Bundles are sold in sets of 3 or more, and you can mix lengths. Pair them with an HD closure or frontal for a full install.

Question 9

Do I need glue?

Accepted Answer

Not necessarily. Installation depends on the piece and your preferred method — glue is a preference, not a requirement.

Question 10

Where do orders ship from?

Accepted Answer

From Toronto, Canada. We ship to the US, Canada and internationally; orders are typically processed within 2–5 business days.

Question 11

How much is shipping?

Accepted Answer

Shipping is calculated and shown at checkout before you pay. US and Canada orders of $650 or more ship free. International orders ship by Express International.

Question 12

Do custom orders take longer?

Accepted Answer

Custom orders are fulfilled within no more than 14 business days, including preparation, quality checks and dispatch.

Question 13

Can I return a piece?

Accepted Answer

Yes — unopened, unused and in original packaging within 14 days of delivery, for a full refund with free return postage. For hygiene reasons, opened, worn or installed pieces can't be returned unless faulty. Email us@silqmist.com to start a return.

Question 14

What if my order arrives faulty?

Accepted Answer

Email us@silqmist.com within 72 hours of delivery with your order number and clear photos or videos. If it's confirmed faulty, we'll replace it, or refund you in full if a replacement isn't available.

Question 15

How can I pay?

Accepted Answer

Credit and debit cards, plus approved providers including Buy Now, Pay Later options such as Klarna, shown at checkout.

Question 16

Can I order something that is sold out?

Accepted Answer

Often, yes. Email us@silqmist.com with the piece, lace and length you want and we'll tell you what's possible.

Question 17

Do you take custom orders?

Accepted Answer

Yes. For specific densities, lengths or colour work, email us@silqmist.com and we'll confirm what we can make.