The practical details

Where orders ship from

All SILQMÏST orders are prepared and dispatched from Toronto, Canada. We ship to the United States, Canada and internationally.

Processing times

Orders are typically processed within 2–5 business days unless otherwise stated. Custom orders are fulfilled within no more than 14 business days, including preparation, quality checks and dispatch.

Shipping options

US & Canada: Standard and Express shipping, calculated and shown at checkout before you pay. Free shipping on US & Canada orders of $650 or more.

International: Express International shipping, shown at checkout.

Shipping times are estimates and may vary depending on location and carrier. Any customs duties or import taxes charged on arrival are the responsibility of the recipient. Please make sure your address is correct — if an incorrect address is provided and the order is delivered successfully, no refund will be issued.

Returns (14 days)

You can return eligible items within 14 days of delivery for a full refund. To be eligible, items must be unopened, unused, unworn and untampered with; in their original packaging and original condition; and free from odours, damage or signs of wear.

Hygiene & sanitary products

For hygiene and safety reasons, wigs, hair products and extensions cannot be returned if they have been opened, worn, installed, altered or used in any way. This protects every customer and does not affect your statutory rights.

Free returns & refunds

• Return postage is free for eligible returns
• No restocking fees
• Exchanges and store credit are not offered in place of refunds
• Refunds go to your original payment method only, within 14 business days of your return being received and inspected

How to request a return

Email us@silqmist.com within 14 days of receiving your order with your order number and a brief reason. Once approved, we'll send return instructions. Return address: Silqmist Inc, 100 Harrison Garden Blvd, Toronto, Ontario, M2N 0C2, Canada. Please package returns securely — items remain your responsibility until we receive them, and returns that don't meet the criteria may be refused.

Faulty or defective items

Contact us@silqmist.com within 72 hours of delivery with your order number, clear photos or videos of the issue and a brief description. If the item is confirmed faulty, we'll offer a replacement, or a full refund if a replacement is unavailable or unsuitable.

This policy operates alongside your statutory consumer rights.